Privacy Policy
Elavah Group, LLC ("Elavah," "we," "us") respects your privacy. This policy explains what information we collect through elavah.com, how we use it, and the choices you have.
1. Information we collect
Information you give us. When you use our contact form, email us, or book a call, we collect the details you provide, such as your name, business name, email address, phone number, and message.
Information collected automatically. Our website host may record basic technical data, such as your IP address, browser type, and pages visited, to keep the site secure and working. We do not use advertising cookies or sell ad tracking data.
2. How we use your information
- To reply to your request and schedule calls
- To provide, bill for, and improve our services
- To send business communications you asked for or that relate to services you use
- To keep our website secure and meet legal obligations
3. How we share information
We do not sell or rent your personal information. We share it only with service providers that help us run our business, such as website hosting, email, scheduling, and payment processing, and only as needed to perform those services. We may also disclose information if required by law or to protect our rights.
4. Client and patient data
Information our business clients share with us to perform services, including any customer or patient information, is handled under our client agreements and is used only to perform those services. For healthcare clients, we sign a HIPAA Business Associate Agreement before receiving any protected health information. Do not submit health information through our website contact form.
5. Email and text messages
You can unsubscribe from our marketing emails at any time using the link in the email or by replying "unsubscribe." Where we send text messages, you can reply STOP to opt out.
6. Data retention and security
We keep personal information only as long as needed for the purposes above or as required by law. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.
7. Your California privacy rights
If you are a California resident, you may ask us what personal information we have about you, ask us to correct or delete it, and ask that we not share it. We do not sell personal information. We will not discriminate against you for making a request. We honor browser Do Not Track signals to the extent our tools allow.
To make a request, email brandie@elavah.com. We may need to verify your identity before responding.
8. Children
Our website and services are for businesses and are not directed to children under 16. We do not knowingly collect information from children.
9. Links to other sites
Our site may link to websites we do not control. Their privacy practices are their own.
10. Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.
11. Contact us
Elavah Group, LLC
Los Angeles County, California
brandie@elavah.com